This position serves as Information Technology Professional – End User Support 2 in the College of Liberal Arts at UMD. The position plays a large roll in supplying website administration, and assisting with project planning and execution, life cycle administration, CLA-specific in-classroom technology support, and duties as needed. The position also receives escalated tickets from central IT helpdesk for specialized and enhanced support of collegiate unit faculty and staff beyond capabilities of level 1 user support. This position also manages and regulates student employees who contribute to daily activities and duties as needed per CLA Technology.
1. Web presence planning and management 25%
This position oversees all aspects of the CLA Web presence including Drupal transitions, content management, user management and daily/weekly updates and security. Management of Drupal instances throughout the collegiate unit is part of the web presence requirements of this position. In order to ensure up to date pages, layouts, and structures throughout the department sites within CLA, training, support, and hands-on time is provided to users managing content.
The Web presence aspect of CLA’s Technology program helps with setting content accessibility standards, web development processes, and standard site configurations. This position works on creating accessible and easily navigated pages throughout the CLA web sites including all department sites, program sites, and master’s sites-also directly supporting student advising development, and the Dean’s Office. This position manages student employees who are charged with helping upload content and creating new basic pages for CLA.
CLA Tech is also required to work with, plan, and implement solutions developed by central IT and Web vendors to ensure smooth transitions to content management systems, uptime goals achievement, and user training and management.
2. Communication cart system maintenance, management, support, and training 25%
This position supports and manages all aspects of the live performance capture and web-based self-assessment system used for all communication public speaking courses. This position ensures that end users are trained in cart operation, that the carts meet standard security and hardware requirements, and that all applications are licensed and installed. This position is also in charge of programming and scripting custom scripts for cart operations, scripting for communication server side operations, and machine setup configurations as well as mechanical engineering and upgrading of hardware.
This position also manages the server-side aspect of the communication cart system. This aspect includes server side programming, storage allocation and storage management, server updates and software management, server side communication protocols, and university standard secure web access.
Custom training materials are prepared and administered to end-users of the communication cart systems. This includes individualized training, web-based training, and document repository of training materials.
3. Life cycle and asset management 15%
Life cycle and asset management is an essential function of this job and includes database query work, budget planning, and procurement. Life cycle management includes creating and building on the inventory of computers in need of replacement each year as well as technology purchases for new incoming employees within CLA. The life cycle and asset management also oversees the timelines for lab hardware, server hardware and software, and all non-daily use hardware such as the communication cart hardware and journalism hardware.
Life cycle and asset management also tracks and catalogs all equipment and stores this information in an inventory database. This is tracked and used during times of audit, life cycle calculations, and asset tracking for departing employees.
Life cycle and asset management requires planning and efficiency in procedural applications of life cycle replacement and hardware replacement. This position manages all aspects of life cycle and asset management throughout CLA while continuously trying to improve and update procedure and policy.
4. Daily technology operations 20%
This position supports all faculty and staff computers, scanners, copiers, printers, and electronic peripherals throughout the College of Liberal Arts. This includes contracted Xerox copiers, department websites, desktops, laptops, tablets, and other miscellaneous devices and software.
On a daily basis, this position supports end users within CLA (and often times as consultant to other collegiate units) with their use of technology in teaching, research, and civic engagement. This position supports a wide range of hardware systems, operating systems, devices, and device use. The technology within CLA is vast and diverse creating an environment that requires fluidity and flexibility.
This position provides support for the technology systems in place within CLA. As mentioned above, due to the complexity of the environment, knowledge and troubleshooting capabilities need to be of a high level.
5. Student supervision and support 15%
This position manages student employees in the CLA technology program. CLA Tech employees are charged with day-to-day operational tasks and basic support as deemed necessary by this position.
This position is also in charge of preparing and posting student job opportunities as well as interviewing and supporting student-hiring decisions. This position plans writes, and reviews job descriptions and applications for student employees.