IS Service Desk Intern – Essentia Health

Job Posting Title IS Service Desk Intern (0.5 FTE)
City and State Duluth, MN
Department INFORMATION SERVICES
Physical Location (building) EAST ANNEX BUILDING
Auto req ID 28445BR
Job Description
Find more than a job.  Find more in yourself.  Find your calling. 
Essentia Health seeks employees who embrace our commitment to patient-and family-centered care in communities both large and small.  We’re looking for people who are committed to making patients and their families feel known and understood.  People who understand what it means to be Here with you.  People who are willing to use their strengths to help others.


The intern will perform a variety of technical support duties to ensure the timely installation, modification of Electronic Health Record (EHR), or support and repair of desktop and mobile information technology. Provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities also include investigating assigned requests for services; researching and developing solutions to issues and requests; moving existing and installing new/upgraded end user equipment and software; troubleshooting and repairing desktop and mobile hardware and software; assisting users in effectively utilizing information technology; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge. Routes more complex problems to other first, second or third level support following procedures. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others.

Essentia Health offers competitive salary and benefits that include medical, dental, life insurance, long term disability, flex spending accounts, retirement plans, paid time off, and continuing education including tuition reimbursement.
Our Values
Quality   Hospitality   Respect   Justice   Stewardship   Teamwork
Essentia Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, or protected Veteran Status.
Job Skills Description QUALIFICATIONS (minimum requirements)

Education and/or years experience required:
•Junior or senior level student currently enrolled in an accredited school working toward a degree in Computer Science, Information Systems, Health Information Management or equivalent.
•General knowledge of desktop and mobile hardware and software
•Basic knowledge of supported computer platforms, operating systems, and security.

Licensure/Certifications required:

Type of Employment Regular Part-Time
FTE (Full-Time Equivalent) 0.50
Shift Days
Afternoons
Weekends
Evenings
Start time i.e. HH:MM am/pm Varies
End time i.e. HH:MM am/pm Varies
Weekends and Holidays? Occasional
Union position? No
Hourly Minimum $ Commensurate with Experience
Does this position require a resume? Yes

Apply:
http://www.essentiahealth.org/Uploads/Developers-Only/new-applicants/index.html

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