National Rural Health Resource Center – Full Time

National Rural Health Resource Center

Title: IT Coordinator

Degree and Area of Specialization
Applicant must have an Associate’s degree or higher in a technical discipline, equivalent work experience or certification. Minimum one year help desk experience preferred.

Principal Responsibilities
Maintain workstations and provide help desk support for a staff of 20. Provide support to staff, presenters and participants for webinars hosted by The Center. Develop documentation and/or training sessions to support staff with new software or changes to existing software. Coordinate network and software security updates. Manage Windows server environment including Active Directory, SharePoint and Office 365 with Senior IT Coordinator. Additional projects as assigned, such as database development and working with staff to find IT solutions to suit their needs.

Desired Qualities
Proficiency with Windows and Microsoft Office. Ability to quickly adapt and support new software. Proficiency with Windows Server. Knowledge of email server and database technology is helpful, especially SQL or Microsoft Exchange. Experience with disaster recovery planning, backup software or virtualization technology helpful. Mobile technology experience preferred. Customer service oriented with an outgoing personality. Ability to work with a team. Ability to organize, prioritize duties and solve problems.

Position is full-time (40 hours/week) with a comprehensive benefits package. Hours of operation are 8:00 am and 5:00 pm, Monday through Friday.

Send letter of application and resume by May 31, 2015 to: Jere-lyn Fern, National Rural Health Resource Center, 600 E. Superior St., Ste. 404, Duluth, MN 55802 or

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