Service Desk (Clinical Helpdesk) Intern – Essentia Health – Duluth

Job Posting Title Service Desk (Clinical Helpdesk) Intern
City and State Duluth, MN
Department INFORMATION SERVICES
Physical Location (building) EAST ANNEX BUILDING
Auto req ID 15833BR
Job Description

Find more than a job.  Find more in yourself.

Find your calling.  Essentia Health seeks employees who embrace our commitment to patient-and family-centered care in communities both large and small.  We’re looking for people who are committed to making patients and their families feel known and understood.  People who understand what it means to be Here with you.  People who are willing to use their strengths to help others.

Note: This is a Clinical Helpdesk position.
Performs a variety of technical support duties to ensure the timely installation, modification, or repair of desktop and mobile information technology and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as primary contact point for computer users questions/problems; investigating assigned requests for services; researching and developing solutions to issues and requests; moving existing and installing new/upgraded end user equipment and software; troubleshooting and repairing desktop and mobile hardware and software; assisting users in effectively utilizing information technology; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge.  Routes more complex problems to other first, second or third level support following procedures. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others.
QUALIFICATIONS (minimum requirements)
Education and/or years experience required:

  • Junior or senior level student currently enrolled in an accredited school working toward a degree in Computer Science, Information Systems, Health Information Management or equivalent.
  • General knowledge of desktop and mobile hardware and software
  • Basic knowledge of supported computer platforms,

Essentia Health offers competitive salary and benefits that include medical, dental, life insurance, long term disability, flex spending accounts, retirement plans, paid time off, and continuing education including tuition reimbursement.

Our Values

Quality   Hospitality     Respect     Justice   Stewardship     Teamwork

Type of Employment Temporary
FTE (Full-Time Equivalent) 0.50
Shift Days
Start time i.e. HH:MM am/pm 8:00 am
End time i.e. HH:MM am/pm 4:30 pm
Weekends and Holidays? Occasional
Union position? No
Hourly Minimum $ 10.00
Does this position require a resume? Yes
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