Level 1/Help Desk:
The Solution Center Technicians primary purpose is effective communication for clients and first level support. It’s their job to make sure that clients are in the loop every step of the way, we would need them to be friendly, efficient, and reliable. On a day to day basis these individuals would deal with a wide variety of problems. These problems include, but are not limited to: Diagnosing issues with workstations, servers, networks, printers, and software that is both 3rd party and hosted by us. Some of these technicians will need to be able to travel onsite to clients, be a part of an on-call rotation, as well as a few other responsibilities. We hope to find individuals who are resourceful, critical thinkers, eager learners, and are driven to advance and succeed.
Level 2/Senior Service Technician:
These individuals will provide leadership and performs a variety of duties related to assisting Compudyne clients with daily problems/issues/questions. Responsibilities include: working with clients to provide solutions, collaborating with service team to design, develop, test and implement solutions for clients, documenting work for billing and research, and work with service team to develop and improve communications and work processes for the team and other departments. They specialize in certain areas of technology to provide co-workers and Compudyne’s clients an expertise in different areas of technology. All development and implementations will be conducted in accordance with standards set forth by Compudyne and other information technology standards. Position requires high level technical aptitude and customer service skills to establish and enhance positive relations with co-workers and clients.
Prospects can email firstname.lastname@example.org.