IT Support Specialist – St. Louis County, Duluth

Job Title: IT Support Specialist – Operations (Open)
Closing Date/Time: Fri. 10/12/12 11:59 PM Central Time
Salary: $16.59 – $22.69 Hourly
Job Type: Permanent, Full-Time
Location: Duluth, Minnesota


Technical work resolving workstation and network support service problems.Technical work resolving workstation and network support service problems.
 Distinguishing Features of Work:
An employee in this class is responsible for providing assistance to customers in resolving workstation and network, hardware, software, and operational problems throughout the County. Duties include troubleshooting hardware, software, and network problems; responding to service desk calls and providing solutions, information and/or technical assistance to customers; preparing, monitoring, and operating computer systems to ensure proper and timely processing of all jobs; preparing and mounting input/output media onto the system; establishing and maintaining automated and/or hard copy files, records, logs, and tape library; and installing, moving, and maintaining system hardware. The work is performed in accordance with department policies under the work direction and guidance of designated supervisory staff.
 Work Environment:
These work environment factors are general in nature and may vary depending on the specific position being filled.CONSTANT: Near, midrange and far vision; hear within 5 feet; move about; work around others; customer/public contact; and work inside. FREQUENT: Lift and carry up to 50 pounds; balance; climb stairs; crouch; feel; use fingers; grasp; handle; reach; sit; stand; stoop/bend; talk/speak; twist at waist; walk; right and left wrist turn; work alone or with others; and drive.
 Selection Process:
  • An associate’s degree in computer information systems, IT support, IT network administration, computer science, or a closely related field; AND two years of full-time paid work experience in a computer/network related field; OR Equivalent training and experience as determined by the Human Resources Director.
  • Possession of a valid driver’s license.
EXPERIENCE & TRAINING (100% Supplemental Questionnaire):
Points will be awarded for job-related experience and education acquired within the past 10 years that exceeds the minimum qualifications as reflected by the supplemental questionnaire.

The essential functions for this position are listed under the “ILLUSTRATIVE EXAMPLES OF WORK” on the specification, available in the Human Resources Department or online at

If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:

• Veteran: DD214
• Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months.
• Spouse of Disabled Veteran: DD214 & compensable disability award letter issued within the last 6 months & marriage certificate.  (Eligible only if Veteran is unable to qualify because of the disability.)
• Spouse of Deceased Veteran: DD214, Marriage Certificate and Death Certificate.

Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.

Applicants selected for appointment must take and pass a drug test.

Applicants selected for appointment to a position with St. Louis County may be subject to a background investigation.

All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.

Appointees to the position must successfully complete at least a six month probationary period prior to being certified for permanent employment.

St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

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