Help Desk Technician

City of Duluth

Job Title:  Help Desk Technician 

Employment Opportunity:  Open Employment Opportunity

Hours Per Week: 37.5

Current Salary Range:  $39,540-$46,608

Anticipated Number of Openings:  1

Duration of Eligible List:  Seven Months

Own it, Solve it, Take Pride!

Your career here offers the opportunity for challenging work, providing innovative solutions, and enhancing the services for more than 87,000 citizens.  We know that you are driven to challenge the status quo and would like the opportunity to talk more with you about the career opportunities that we currently have available.

Our community offers outdoor adventures (hiking, skiing, hunting, boating, biking, and much more) and competitive sports (including nationally ranked collegiate teams), balanced with quality arts found only in this area.  Take pride in residing in this community and enjoy exceptional health (in some cases, fully paid premiums), dental, and life insurance benefits, as well as retirement plan contributions and deferred compensation options.

Job Summary:  Under general supervision and guidance the Help Desk Technician is responsible for providing first level support to end users in order to ensure operational tasks can be completed. Primary responsibilities will include receiving, prioritizing, documenting, and actively resolving end user help requests.  The Help Desk Technician will help to resolve technical issues to City PC’s and related equipment as well as computer hardware, software, infrastructure and telecommunications equipment using diagnostic and help request tracking tools.  Support will be primarily provided over the phone but may require site visits to the end user’s work station.

Minimum Qualifications:  Education & Experience Requirements

A.            Two-year degree in an IT related field;  OR

B.            Desktop support work experience equivalent to 1 year full-time

SELECTION PROCESS
PHASE EXAMINATION TYPE

WEIGHT

PASS POINT

Phase I Education/Experience Review

40%

70%

Phase II Oral Exam

60%

70%

Obtaining Applications: Application packets and veterans’ preference forms are available at the Human Resources Division, 411 West First Street Room 313, Duluth, MN 55802 from 8:00 AM to 4:30 PM weekdays except holidays. The fillable PDF version of this application can be found and filled by clicking the link below.

Filing Applications: APPLICATIONS MUST BE RECEIVED BY 4:30 PM LOCAL TIME ON THE CLOSING DATE OF MARCH 27, 2012.  Job applicants must meet all minimum qualifications listed above by the closing date of the application period.  The complete job description is included in the application packet. Applications can be submitted to the Human Resources Office in person, by mail, or as an email attachment to hrinformation@duluthmn.gov.  It is the responsibility of the applicant to verify that applications are on file on or before the closing date.

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