Internship Saint Mary’s Clinic- Duluth

Service Tech Intern

Duluth, MN

INFORMATION SERVICES

East Annex Building

9378BR

JOB SUMMARY: Performs a variety of technical support duties to ensure the timely installation, modification, or repair of desktop and mobile information technology and provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities include: Serving as primary contact point for computer users questions/problems; investigating assigned requests for services; researching and developing solutions to issues and requests; moving existing and installing new/upgraded end user equipment and software; troubleshooting and repairing desktop and mobile hardware and software; assisting users in effectively utilizing information technology; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge.  Routes more complex problems to other first, second or third level support following procedures. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others.  QUALIFICATIONS (minimum requirements) Education and/or years experience required: Junior or senior level student currently enrolled in an accredited school working toward a degree in Computer Science, Information Systems, Health Information Management or equivalent. General knowledge of desktop and mobile hardware and software Basic knowledge of supported computer platforms, operating systems, and security. Type of Employment Regular Part-Time FTE (Full-Time Equivalent) 0.50 Shift Days Start time i.e. HH:MM am/pm Variable End time i.e. HH:MM am/pm Variable Union position? No Hourly Minimum $ 10.00 Does this position require a resume? Yes Click here for more information regarding Saint Mary’s Clinic job opportunities

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