Job ID: 13914
Job Title: Infrastructure Support Intern
Organization Name: Eide Bailly Technology Consulting
Employment Start Date: ASAP
Job Description: At Eide Bailly Technology Consulting:
We value our Clients, our People, and our Culture.
We strive to create long-term relationships with our Clients, exceed their expectations and add value to their business.
Employee talent is the cornerstone of our success; We are empowered, passionate about our work and driven for excellence.
We foster an environment of integrity, accountability, teamwork and opportunity.
Our Mission: Committed to excellence, we strive to improve the performance and profitability of our customers.
The Infrastructure Support Intern will ideally work 40 hours a week during the summer and part time during the following school year. The position will be responsible for providing first level technical support, including problem resolution, technical change implementation, telephone and one-on-one technical support within defined service level agreements for managed services clients. Support may include co-located or managed servers and networks and remotely monitored systems and networks.
Consult with users to determine and resolve hardware and software issues.
Determine escalation path based on severity of trouble ticket.
Follow up on existing trouble tickets.
Working knowledge of desktop operating systems, server operating systems, and network systems.
Strong troubleshooting skills.
Demonstrate increasing knowledge on networking equipment and backup technology.
Proficient use of language when giving instructions in person, over e-mail and over the telephone.
Good communication skills with co-workers and clients.
Must demonstrate excellent time management skills.
EDUCATION AND EXPERIENCE
1 -2 years experience servicing, supporting and troubleshooting workstations and network systems required, phone, and onsite if necessary
Pursuing a Bachelors or Associates degree in computer-related field or equivalent job experience
Basic knowledge of enterprise level Microsoft Technologies or solutions including Active Directory, Domain Controller ( DNS, WINS, DHCP)
Basic knowledge of network topologies including firewalls, switches and routers.
Eide Bailly Technology Consulting LLC, formerly Techwise, is a regional consulting services firm providing strategic consulting services; business management software solutions; technology auditing and security risk management; network and system implementation, integration, and support; and custom software application development.
Eide Bailly Technology Consulting is an affiliate of Eide Bailly, LLP. Our corporate office is located in Fargo, ND with additional offices in Bloomington, MN, Billings, MT, and Sioux Falls, SD.
Position comes with comprehensive benefit package including health, life, dental, vision, and flexible spending account, 401K, paid vacation and holidays.
On-line Application Address : http://www.eidebailly.com/careers/
Job Location: Fargo
*Post Date: 3/28/2011
*Expiration Date: 4/30/2011