Desktop Support Assistant – Essentia Health

Desktop Support Assistant – Casual
Duluth, MN
INFORMATION SERVICES
EAST ANNEX BUILDING
7599BR
Casual
Casual
Days
Afternoons
Weekends
Evenings
Varied
Varied
Yes
No
12.61
JOB SUMMARY:  

Under close supervision assists in the repair and testing of hardware in conjunction with software, investigates and analyzes problems referred by Help Desk, and installs new/upgraded applications to ensure proper operation.  Requires effective communications and customer service skills to establish and maintain working relationships with customers and other IS team members.  Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers, and others.

JOB QUALIFICATIONS/EDUCATION/EXPERIENCE REQUIREMENTS:

Education/Experience

Currently enrolled in two or four year Computer Science degree program with junior status or equivalent.

Licensure/Credentials

Knowledge, Skills, Abilities and Mental Requirements

  • · Demonstrated knowledge of personal computer hardware and software.
  • · Demonstrated excellent interpersonal and communication skills.
  • · Demonstrated knowledge of Microsoft Office tools, Word and Excel.
  • · Demonstrated ability to organize and perform multiple tasks related to departmental operations.
  • · Demonstrated problem-solving capabilities.
  • · Demonstrated analytical thinking skills.

 

Yes
05-Apr-2010
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