Technical Support Representative – Intern
Job ID ITD-0344538 Job type Part-time Complementary
Work country USA Posted 22-Sep-2010
Work city Dubuque Job area IT & Telecommunications (non consulting)
Travel No travel Job category Product Services
Business unit GeoSrvDelivery Job role Technical Support Representative
Job role skillset ITD Customer Service Center
Commissionable/Sales-Incentive jobs only No
Build the Career You Want
IBM has your long-term professional life in mind. What’s your passion? Learn new skills, work across different disciplines or move into new challenges. It’s possible with our award-winning, customized professional development and leadership training. On average, every IBM employee takes advantage of more than 60 hours of training a year. IBM offers competitive benefits, as well as an industry-leading practice of performance-based bonuses for all employees. We believe that global innovation demands diverse employees and attractive work/life initiatives that sustain, and retain, them. IBM gives you the power to design your workday, and your life, according to your unique styles and needs.
THIS IS AN INTERNSHIP POSITION AND ALL APPLICANTS MUST BE REGISTERED FULL-TIME COLLEGE STUDENTS TO APPLY.
This position is located onsite in Dubuque, IA.
Primary responsibilities may include some or all of the following activities: assist in installing, monitoring, maintaining, diagnosing, testing, configuring, set-up, and responding to remote system activity. Works under the guidance of more experienced personnel and receives well defined instructions to work within established processes, procedures and/or guidelines. Assists and works under close supervision. Assumes additional responsibilities as assigned.
General supervision with occasional checks on procedures and accuracy. Work is subject to general instruction, direction or review by team leader and more experienced team members. The ability to work independently and an astute attention to detail are important.
Requires good communication skills to work internally with team, managers, and peers. Communicates with IBM management and/or team members on a timely basis to exchange information regarding status of work, of potential or existing problems, and to seek advice and assistance. Requires assistance from more experienced personnel on more complex activities.
Uses standard tools, techniques, and procedures to identify/understand routine problems and to select appropriate actions to resolve problems. Performs routine problem determination utilizing computer-based applications and other available resources to support problem determination and resolution.
High School Diploma/GED
Basic knowledge in Basic knowledge in server, storage, hardware, netowrk, operating system, software, application, database or other technologies
Basic knowledge in Installing, troubleshooting, operating, testing, planning, and configuring relevant technologies