Technical Assistant – PT – HickoryTech

Job ID: 12789
Job Title: Technical Assistant – PT
Organization Name: HickoryTech
Wage/Salary: Based on experience
Employment Start Date: 12/9/10
Job Description: Primary responsibilities include providing telephone user software support to new and existing Internet and Digital TV subscribers, assisting prospective subscribers with questions concerning HickoryTech’s service offerings and compatibility issues, and assisting in maintaining customer support database and software support material. This is a part time position working approximately 25 to 30 hours per week for the evening and weekend shifts.
Qualifications: Critical job requirements include two years of experience with personal computers, including Internet, experience with Windows 3.x through Windows 7, MAC OS and/or TCP/IP, knowledge of standard Internet services including SMTP, POP3, DNS and FTP, proficient with all versions of Microsoft Outlook and Outlook Express, an understanding of all Microsoft and Macintosh operating systems, and excellent verbal and written communication skills. Customer service experience, call center experience and one year advanced education in computer science or related field preferred.
Application Instructions: Qualified candidates may apply on-line at or send their cover letter and resume indicating position of interest to:

HickoryTech Corporation
Human Resources Department
PO Box 3248
Mankato, MN 56002-3248
HR Fax: (507) 386-0700
On-line Application Address :

Posting Information
Job Location: Mankato
Job Category:
Position Type:
Applicant Type:
Minimum GPA:
Graduation Start:
Graduation End:
*Post Date: 12/9/2010
*Expiration Date: 1/6/2011

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