Help Desk Tier I (3rd Shift) – Wand Corporation

Job ID: 12748
Job Title: Help Desk Tier I (3rd Shift)
Organization Name: Wand Corporation
No of Openings: 2
Hours per Week: 40
Wage/Salary: Submit salary requirment
Employment Start Date: Immediately
Job Description: Job Summary:
Responsible for providing 100% phone support with minimal guidance and supervision. The candidate will also provide assistance, coordination, and follow up on reported issues and resolve complex problems related to systems, applications, hardware and software supported by customer service.
Duties:Essential Functions:
• Execute the daily functions of helpdesk with strict adherence to ticket handling procedures and documentation.
• Perform documented break-fix procedures.
• Follow through to ensure all tasks are appropriately communicated to customers.
• Escalate tasks to appropriate departments.
• Must be available to work evenings and weekends
• Individual should also have strong team orientation, the ability to follow predefined support processes, and the initiative to propose efficiencies
• Ability to work both independently and in a team

This is for 3rd shift. Shift starts at 11pm and ends at 7:00/7:30am. Days vary
Qualifications: Qualifications:Required Qualifications:
• Associates Degree in computer-related field desired
• A+ certification would be a plus.

• 2 years+ of previous help desk experience
• Significant hardware/software experience with PCs
• QSR Experience would be a plus

• Strong verbal and written skills

Typical Physical Demands:
• Sitting for long periods of time
• Ability to use a keyboard, telephone and headset

Equipment/Machines Used:
• Personal Computer
• Telephone
• Headset

Typical working environment:
• Call Center – Moderate Noise level

Schedule: 3rd shift – starts at 11pm – ends at 7:00/7:30am.
Days will vary.
Application Instructions: Apply at:
On-line Application Address :

Posting Information
Job Location: Eden Prairie, MN
Job Category:
Customer Service
Information Management
Position Type:
Full-time Entry Level
Full-time Experienced
Applicant Type:
Minimum GPA:
Graduation Start:
Graduation End:
*Post Date: 12/7/2010
*Expiration Date: 1/3/2011

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