*Job ID: 10545
*Job Title: Account and Technical Support
Organization Name: Arbita
Hours per Week: 20 – 30
Wage/Salary: Paid Internship
Employment Start Date: Immediate
*Job Description: Arbita is seeking for a bright, energetic self-starter with excellent problem-solving, e-mail and phone support skills to deliver accurate and prompt support to customers and vendors. Working with a high level of critical thinking skills, Arbita’s Support Center team applies a consultative approach to diagnosing and resolving issues within technical environments that may range from simple to complex.
The qualified candidate will be able to successfully perform these essential duties:
-Ability to answer questions on function of the company’s product and systems.
-Participate in providing support to customers by resolving semi-complex technical problems.
-Exceptional and timely e-mail and/or phone follow up with partners and co-workers.
-Effectively identify problems as they occur and take the appropriate steps to solve them in various situations.
-Participate as primary support liaison between company and customer, as well as within internal groups.
-Participate in maintaining records of tech support issues and working with IT/Development groups to rectify.
-Maintaining a high-level of interpersonal skills when communicating to customers and internal groups.
-High school diploma or equivalent.
-At least two years of customer service experience is a plus.
The ideal candidate will hold the following essential duties and responsibilities (other duties may be assigned):
-Excellent verbal and written communication skills.
-Excellent customer service attitude.
-Excellent proofreading skills.
-Accurate and consistent typing skills (minimum of 40-45 WPM).
-Strong grammar and punctuation skills are necessary when writing.
-Strong interpersonal skills.
-Building relationships with customers.
-Ability to effectively juggle multiple tasks and priorities.
-Effective problem-solving skills (critical thinking).
-Ability to work effectively in a dynamic, team-oriented environment.
-Self-starting and self-motivating.
-High level of ownership and accountability.
-Ability to follow through on open issues and successfully closes them.
-Assist with Support Center as assigned by Operations Manager.
-Perform specialized tasks for various clients per Account Manager’s request.
-Assist with incoming phone calls.
-Knowledge of customer service practices and the Internet is required.
Additional abilities also include:
-Clearly communicating verbally and in writing.
-Administering departmental details.
-Completing projects on time and correctly.
Application Instructions: Please send your resume to firstname.lastname@example.org for consideration.
On-line Application Address :