Support Analyst – Hallmark

Support Analyst

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Date: Nov 1, 2017

Location: Minneapolis, MN, US, 55402

Company: Hallmark

At Hallmark Business Connections, we’re a small, innovative, tight-knit team and we strive to cultivate a culture where excellence is recognized and celebrated, health and wellness are a priority, and fun comes with the territory.  You may be just the right person to help us make the business world a better place. And there’s only one way to find out- apply now!

The Support Analyst is responsible for supporting branding, reporting and browser compatibility issues with our Web based software applications (both internally and externally developed) used at Hallmark Business Connections.  This individual will be responsible for communicating status to internal clients and team members on support and project tasks. This individual is also expected to troubleshoot processing issues within our web based applications.

Essential Duties and Responsibilities:

  • Takes direction on project assignments and executes on the design given.
  • Will step up and take action to resolve issues when requirements aren’t clear.
  • Responsible for configuring and setting up new clients on our web based portals.
  • Responsible for supporting application products which meet Hallmark Business Connections standards.
  • Ensures thorough unit testing for all development assignments.
  • Work within HBC established process and controls
  • Interacts with other Technical Leads to ensure seamless flow between various functions within the system.
  • Acts as primary support contact during application product certification.
  • Participates in project planning by providing detailed task lists and estimates to Project Manager.
  • This role is client facing along with working across multiple teams, so strong communication skills are required.

Requirements:

To be considered an applicant for this position you must show how you meet the basic qualifications of the job in a resume or document you upload, or by completing the work experience and education application fields.  Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT.  Individual file size attachment limit is 10 MB.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks.

BASIC QUALIFICATIONS

  • Minimum 1 year of SQL scripting experience
  • Minimum 1 year of experience with HTML and CSS

PREFERRED QUALIFICATIONS

  • 1 year experience with Photoshop and/or Javascript
  • 1 year experience with Internet applications development
  • Knowledge of C#, VB .NET, SSIS
  • Bachelor’s degree
  • UI experience

Hallmark Business Connections is an equal opportunity employer.  All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status.  Principals only please.

Nearest Major Market: Minneapolis 
Job Segment: Branding, Marketing

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Posted in 1 - Location, 2 - Type, 3 - Organizations, Full-Time: Entry Level, Hallmark, Twin Cities

Information Services Intern – Toro Company

Information Services Intern

Tracking Code
20170328
Job Description
The Toro Company, located in Bloomington, Minnesota is currently seeking 10 interns for their Information Services (IS) department for the summer of 2018. We are especially interested in students with skills in, but not limited to Java, XML, J2EE development, .Net development, SDLC concepts, SAP (Basis & ABAP programming), networking, Unix (AIX), Oracle, SQL query, database design, data analysis, data visualization, data integration, Windows Server, desktops, Microsoft Exchange, and information security. We also look for interns in the MIS/BCIS areas for IS Business Analysis and Project Management internships.

Toro IS internships are project-based. Specifics for our 2018 summer internship projects are finalized prior to the beginning of the program, and further details may be available to candidates during the interview process.

An internship at Toro provides you with real-world experience, and an opportunity to learn new skills while working alongside leaders in the technology field. Each intern works on specific projects with their team, and may participate in an intern group project. Interns have the opportunity to learn about different functions of our organization through meetings with business leaders throughout Toro, and through a visit to one of our outlying manufacturing facilities.

Specifications:

To be eligible for this program you must:

  • Be a student currently enrolled in an Information Technology (or similar) degree program with a graduation date no earlier than December 2018.
  • Be interested in a career in the information technology field.  Resumes submitted for positions other than the IS internships will not be considered.

This is a paid internship, and compensation depends on qualifications.

About The Toro Company:

The Toro Company (NYSE: TTC) is a leading worldwide provider of innovative solutions for the outdoor environment including turf, snow and ground engaging equipment, and irrigation and outdoor lighting solutions. With sales of $2.4 billion in fiscal 2016, Toro’s global presence extends to more than 90 countries. Through constant innovation and caring relationships built on trust and integrity, Toro and its family of brands have built a legacy of excellence by helping customers care for golf courses, landscapes, sports fields, public green spaces, commercial and residential properties and agricultural fields. For more information, visit www.toro.com.

We are proud to be an Equal Opportunity Employer including protected veterans and individuals with disabilities.

Job Location
Bloomington, Minnesota, United States
Position Type
Intern

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Posted in 1 - Location, 2 - Type, 3 - Organizations, Internship, The Toro Company, Twin Cities

Software Support Specialist – AcuSport

JOB SNAPSHOT

JOB DESCRIPTION

Our Software Support Specialist is responsible for answering inbound phone calls, emails and other interactions with our retailers (customers). This involves troubleshooting, researching solutions and providing resolutions to technical and service problems. You will address inquiries concerning product hardware, software and applications and ensure proper escalation procedures are followed while performing assigned functions according to standardized policies and procedures. Additionally, you are held accountable for customer satisfaction with each and every retailer interaction they have. You are responsible for providing  support for our retailers to resolve hardware, network, vendor software (e.g. Microsoft), AcuSport software and training issues but will work an assigned shift which will be flexible in nature according to business needs.

More specifically, you will:
• Work with internal staff across the organization at all levels to service retailer customer base
• Provide best in class technical support via a variety of communication mediums to include phone, internet and sometimes person to person interactions
• Troubleshoot and resolve challenges by employing comprehensive problem analysis and customer service skills. Trouble shooting is likely to involve addressing communications in LAN environments
• Document accurate and detailed descriptions of all problem descriptions, trouble-shooting activity and resolution data in the customer relationship management database system
• Gather, review and record any pertinent log files, traces, configuration environmental information, and network topology data. This data will be used to analyze the problem at hand and synthesize solutions for the customer in a timely manner.
• Utilize historical information gathered while resolving requests to develop and submit technical articles to the centralized knowledge base
• Work in collaboration with members of the wider support team to share information between one another.
• Receive and eventually develop peer-to-peer training in all appropriate products as well as the specific ways they are integrated into larger networks and complex solutions
• This position will occasionally require working non-standard hours and holidays
• This position will occasionally require travel to customer sites
• Install and support custom programs as developed by or on the behalf of retailer databases
• Install and trouble shoot hardware remotely for retail customers as it relates to their retail management system software
• Train retailers on their POS (point of sale) software program functionality on occasion
• Trouble shoot credit card processing issues related to the software; facilitating communications between the processor and the retailer

JOB REQUIREMENTS

 Qualified candidates will possess an AS degree in Computer Programming or Networking (or comparable in work experience), 3-5 years of technical experience, as well as 3 years of help desk experience (hardware, software, and networking).  Some exposure to working in a retail environment as well as some degree of  SQL experience would be helpful.

Additionally, you will possess:
• Ability to effectively handle difficult customer situations• Friendly demeanor
• Ability to multi-task
• Understands basic financial principals
• Ability to work independently while working in a team environment
• Works well in a fast paced environment
• Ability to sit for long periods of time
• Work remotely to solve all customer related issues
• Excellent telephone communication skills
AcuSport Corporation is an EOE.

ABOUT US

Benefits

– AcuSport offers an extensive benefit package including 401K, health insurance, fitness memberships, community and charity involvement, and more.

Work-Life Balance

– In a fast paced world, AcuSport understands the importance of balancing work, personal, and family life. AcuSport offers an easily accessible location, casual atmosphere, and a small town feel with large company opportunities.

Leading the Firearms Industry

– The firearms industry is evolving and AcuSport is leading the charge. With innovative ideas and advanced technology, we are committed to the success of our retailers and helping them to navigate in the ever changing firearms retail environment.

Growth and Development

– Continually improving and advancing skills is important. AcuSport offers opportunities to participate and collaborate in team environments in order to learn and expand your skill set while striving to reach your career goals.

Join the AcuSport Talent Network today and stay up to-date on our openings as they continue to become available!

What is a Talent Network?

Talent Networks enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

Why Join?

  • Receive alerts with new job opportunities that match your interests
  • Share job opportunities through Social Media or email
Posted in 1 - Location, 2 - Type, Full-Time: Entry Level, Greater Minnesota, Uncategorized

Project Manager – Citon

Job Summary

A Project Manager is responsible for internal and customer Project Management and Coordination.  The Project Manager holds overall responsibility and authority over the planning, scheduling, communication, documentation and budget.  Organizational skills, documentation, and excellent customer service skills are key requirements of the position for interaction with sales, engineering, customers, and third party organizations.  The Project Manager is responsible for each project in its entirety until it is completed and fully processed.

Specific Responsibilities and Duties

Daily

  • Meet with internal Citon and Telcologix (TLX) staff to create work plans and timelines for upcoming projects.
  • Prepare project plans, timelines and budgets for customer and internal projects.
  • Create and schedule work plans within Citon CRM system.
  • Communicate project plans, timelines and budgets with Citon’s internal project team and customer.
  • Serve as central point of contact for all parties during entire project implementation.
  • Management change order process through entire project.
  • Provide daily follow-up on tasks and tickets assigned to project team, and confirm dates and assignments with third party organizations.
  • Verify equipment arrival and location and software/licensing receipt for engineering setup.
  • Track the progress on work performed to ensure that open service tickets continue moving forward to completion.
  • Monitor project budget and alert project team if overages are anticipated.
  • Review completed project tickets checking for completeness and accuracy; then mark as closed.
  • Complete project completion closure process, include review of individual time entries and closure of project in CRM package, generation of service invoices, verification of configuration record entry, and creation of project closure packets.
  • Coordinate meetings between engineers and: salespeople, customers and vendors.
  • Be available as a backup for the Service Manager with scheduling assistance.
Weekly
  • Prepare and distribute weekly project report
  • Attend bi-weekly Engineering Meeting
  • Update monthly flat fee profitability report and report on project profitability.
  • Provide CRM package configuration, management and training support with Director of Operations.
  • Provide pre-sales support to sales team to help define and set scope of work and define budget and timeline for proposed projects.
  • Work with Direction of Operations on new product launches

Other Miscellaneous duties as required.

 Skills, Knowledge, Education

Skills
  • Strong written and verbal communication skills – must be able to communicate in a clear and concise manner with customers, co-workers and managers.
  • Attention to detail is imperative. Must be able to enter and review documentation to verify as complete and accurate.
  • Must be able to maintain confidentiality and discretion.
  • Ability to balance quantity of work with quality of work is important.
  • Strong organization skills and ability to multi-task is required.
  • Reliability in completion of tasks is imperative.
  • Must be self-motivating, able to work independently.
  • Courteous and polite phone manner, ability to be professional while working with customers, vendors and co-workers while following existing policies and procedures.
  • Ability to cope with interruptions, changes and unrelated details while maintaining appropriate priority of projects and tasks.
Knowledge
  • Must have basic familiarity with computer hardware and software: MS Word, Excel, and Outlook, general computer understanding.
  • Any computer networking or telecommunications knowledge a plus.
Education
  • High School education or GED. Post secondary education a plus.

To apply, please send resume and cover letter to humanresources@citon.com

More information: Citon posting

Posted in 1 - Location, 2 - Type, 3 - Organizations, Duluth & Superior, Full-Time: Entry Level, Uncategorized

Software Development Intern – Mayo Clinic

Undergraduate Engineering Intern – Software Development Job

Location: Rochester, MN, US

Department: Division of Engineering

A Life-Changing Career

Position Summary:

The Mayo Clinic Division of Engineering is a comprehensive engineering organization that develops unique medical devices for physicians and researchers at Mayo Clinic. Our devices span the patient care spectrum from benchtop research to patient bedside. This includes novel applications of deep brain stimulation, biosensor development, tissue engineering, organ assist devices, and surgical instruments. Our staff of electrical, mechanical, chemical, bio-medical and software engineers work collaboratively with Mayo Clinic physicians and scientists to transform clinical practice and medical research around the world.

Responsibilities: The primary purpose of the Undergraduate Engineer Internship is to provide an engineering student with relevant engineering experiences. One or more mentors will be assigned to the intern to provide instruction, guidance and to assess performance. The intern is responsible for learning the procedures and processes of the Division of Engineering and the assigned work unit. In addition, the intern will be given selected engineering work assignments to reinforce the learning experience and to provide benefit to the work unit. The engineering assignments may include designing components, developing a project strategy, gathering user needs, requirements and specifications, evaluating commercial components, assembling prototype systems, performing design verification and design validation, troubleshooting, and participating in design reviews. All assignments are within the context of the Division of Engineering Quality Management System (including safety risk management) and are performed in a multi-disciplinary development environment. The intern will be responsible for completing all internship-related assignments and reports for both Mayo and the participating educational facility (if applicable).

Qualifications: The candidate must have completed sophomore level coursework in an Electrical Engineering, Computer Science or Computer Engineering Bachelor’s Degree program and have:

  • A GPA of 3.4 or greater on a 4.0 scale. (Please attach current academic transcript to application)
  • Experience or education in software development.
  • Demonstrated strong analytical and communication skills.
  • Testing at all levels: unit, integration, system and acceptance
  • Working in a team environment, including other project team members, users and project requesters

Additional Qualifications: The qualifications below are preferred:

  • Past software development, including working on teams
  • Interest in medical device development
  • System architecture and design
  • Embedded software/firmware development
  • Knowledge of verification and validation
  • Signal processing
  • Control systems or FDA CFR 820

Benefit Eligible: No
Exemption Status: Non-exempt
Compensation Detail: This position has a predetermined rate of $23.00 per hour.
Hours/Pay Period: Up to 80
Schedule Details: This position is Monday – Friday and expected to work 8 months starting in January 2018.

Recruiter: Shelly Weir

Why Mayo Clinic? Mayo Clinic provides the highest quality patient care by placing the needs of the patient first. We are the largest integrated, not-for-profit medical group practice in the world with approximately 60,000 employees working in a unique environment that brings together the best in patient care, groundbreaking research and innovative medical education. We offer a highly competitive compensation package, which includes exceptional benefits, and have been recognized by FORTUNE magazine as one of the top 100 “Best Companies to Work For”.

Site Description: Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Mayo Clinic is an equal opportunity educator and employer (including veterans and persons with disabilities).

Job Posting Category: Engineering/Architecture, Internships and Summer Opportunities
Job Posting Number: 87311BR

Date: Sep 11, 2017


Nearest Major Market: Rochester MN 

Job Segment: Intern, Medical, Developer, Engineer, Patient Care, Entry Level, Healthcare, Technology, Engineering

Posted in 1 - Location, 2 - Type, 3 - Organizations, Greater Minnesota, Internship, Mayo Clinic

Information Services Intern – Essentia Health

Job Posting Title Information Services Intern (2 @ 0.5 FTE)
Job Description
Find more than a job.  Find more in yourself.  Find your calling.  
Essentia Health seeks employees who embrace our commitment to patient-and family-centered care in communities both large and small.  We’re looking for people who are committed to making patients and their families feel known and understood.  People who understand what it means to be Here with you.  People who are willing to use their strengths to help others.


The intern will perform a variety of technical support duties to ensure the timely installation, modification of Electronic Health Record (EHR), or support and repair of desktop and mobile information technology. Provides end users with first level support covering a wide variety of questions on systems, software, hardware, peripherals, services, etc. Responsibilities also include investigating assigned requests for services; researching and developing solutions to issues and requests; moving existing and installing new/upgraded end user equipment and software; troubleshooting and repairing desktop and mobile hardware and software; assisting users in effectively utilizing information technology; performing associated administrative/documentation tasks; assisting with internal process improvement initiatives; and maintaining up-to-date job knowledge. Routes more complex problems to other first, second or third level support following procedures. Position requires high level of customer service skills to establish and enhance positive relationships with patients, co-workers and others.

Essentia Health offers competitive salary and benefits that include medical, dental, life insurance, long term disability, flex spending accounts, retirement plans, paid time off, and continuing education including tuition reimbursement.
Our Values
Quality   Hospitality   Respect   Justice   Stewardship   Teamwork
Essentia Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, or protected Veteran Status.
City and State Duluth, MN
Department INFORMATION SERVICES
Physical Location (building) PEERLESS BUILDING
Auto req ID 34001BR
Type of Employment Regular Part-Time
FTE (Full-Time Equivalent) 0.50
Shift Days
Start time i.e. HH:MM am/pm Varies
End time i.e. HH:MM am/pm Varies
Weekends and Holidays? No
Union position? No
Hourly Minimum $ Commensurate with Experience
Does this position require a resume? Yes
Job Skills Description QUALIFICATIONS (minimum requirements)

Education and/or years experience required:
•Junior or senior level student currently enrolled in an accredited school working toward a degree in Computer Science, Information Systems, Health Information Management or equivalent.
•General knowledge of desktop and mobile hardware and software
•Basic knowledge of supported computer platforms, operating systems, and security.

Licensure/Certifications required: N/A

To Apply:

Search for Req ID 34001BR at Essentia Health

Posted in 1 - Location, 2 - Type, 3 - Organizations, Duluth & Superior, Essentia Health, Internship, Uncategorized

Learning Technologist – College of St. Scholastica

Learning Technologist, Part-time (Posting Up-dated 8-8-17)

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. To email this position to a friend, click on the Email to a Friend link.  If you would like to print a copy of this position for your records, click on the Print Previewlink.

Please see Special Instructions for more details.

This is a flexible 20 hr/week position for M-F including early evenings; with occasional Saturday mornings. Options include 10, 11 or 12 months/year.

Position Information

Position Information

Posting specifications Open to all qualified candidates
Campus Location Duluth
Job Title Learning Technologist, Part-time (Posting Up-dated 8-8-17)
Job Group Staff
Job Summary The College of St. Scholastica is seeking a 20 hour per week Learning Technologists to provide course development and technical assistance to College faculty and students for online, hybrid, blended and traditional environments. Will provide web conferencing support for synchronous online courses, develop and deliver training to users on instructional and productivity technologies, resolve faculty technology issues related to course delivery and live synchronous sessions and research and recommend technology applications.
Key Results/Responsibilities – Provides support for faculty as they use teaching and learning technologies such as web conferencing systems, LMS, and other applications.
– Performs quality assurance of new online courses; redesigns and updates master courses; ensures technical readiness in course selections.
– Demonstrates commitment to inclusive excellence as an expression of the Benedictine values of the College.
– Creates and delivers training and presentations for faculty who are teaching with academic technologies; develops web and multimedia support materials and informational resources;
– Stays current on academic technology and online learning trends and innovations; makes recommendations on integration and use; assists with testing, troubleshooting and implementation of the LMS and other academic and multimedia technologies.
– Contributes to the efficiency and effectiveness of the department’s service to its customers by offering suggestions and directing or participating as an active member of the Information Technologies team.
Required Qualifications Education and Experience:
Associate’s Degree in information technology, education or related field; AND two (2) years of instructional technology experience; OR an equivalent combination of education, training and experience.

Knowledge of:
– Applicable policies, procedures and regulations covering use of academic and instructional technologies.
– Applying technical and consultative skills to understand, analyze, and diagnose faculty and student needs and to translate those needs into technical solutions.
– Appropriate selection and use of technologies for specific educational purposes.
– Demonstrated ability to communicate and interact effectively with diverse populations.

Skill in:
– Using web, multimedia, audio and video software applications for creating educational content.
– Hosting and managing web conferencing and other technologies to support collaboration.
– Coaching faculty in the use of academic and instructional technologies and media.
– Developing and delivering training and resource materials on academic, instructional and productivity applications and technologies.
– Analyzing problems and developing effective solutions.
– Assessing and prioritizing multiple tasks, projects and demands.
– Effective verbal and written communication.
– Contributing effectively to the accomplishment of team or work unit goals, objectives and activities.
– Establishing and maintaining effective work relationships with coworkers and students from diverse backgrounds.

Preferred Qualifications
Special Instructions to Applicants This is a flexible 20 hr/week position for M-F including early evenings; with occasional Saturday mornings. Options include 10, 11 or 12 months/year.
Department/Discipline Information Technology
Pay Rate High teens per hour or commensurate with qualifications.
Job Open Date 08/04/2017
Job Close Date
Open Until Filled Yes
Job start date asap

Key Results/Responsibilities

EEO Statement

EEO Statement

EEO Statement The College of St. Scholastica is an equal opportunity employer committed to creating an educational and work environment that is rich in diversity, inclusive and supportive of all students, faculty and staff. Individuals from diverse racial, ethnic, and cultural backgrounds and persons with disabilities are strongly encouraged to apply. While there is no religious requirement, we are interested in individuals who value and support the rich Catholic Benedictine heritage of the College of St. Scholastica.

Supplemental Questions

Required fields are indicated with an asterisk (*).

  1. * Thank you for applying for a position at The College of St. Scholastica. We would like to know how you found out about this position. Please select the appropriate response from the following options.
    • The St. Scholastica Employment Site
    • Employee Referral
    • Jobs HQ
    • Higher Education Recruitment Consortium (HERC)
    • LinkedIn
    • indeed.com
    • HigherEdJobs.com
    • Minnesota Works.Net
    • Professional Website
    • Newspaper
    • Professional Journal
    • Other web
    • Other print
    • Other
  2. * What kinds of experiences have you had working with others with different backgrounds than your own?(Open Ended Question)

Required Documents

Required Documents

  1. Cover Letter
  2. Resume/CV

Optional Documents

Posted in 1 - Location, 2 - Type, Duluth & Superior, Internship, Uncategorized